Homestead Orange County - Cypress

February 22 2008: My wife and I along with our feline companion booked a three day vacation from the 9th to the 12th of this year, at an Extended Stay Hotel, called Homestead Studio Suites (a ‘pet friendly hotel’ that ). so we received the rate. We asked for an accessible room, because my wife has a disability & has problem climbing stairs just in case they didn’t have elevators. So we were given a handicapped room which sounded okay with us. Upon our arrival to the hotel, we immediately noted a very strong animal urine stench from the front/back door; and all over the first floor and our room. Looking around the hallways we noted that the hotel needed cleaning, and maybe removal of the main source of the stench all throughout. Our room was small and dirty. The carpet was dirty with fowl smelling odor. The sofa had stains of what appeared to be bird droppings. There was missing furniture in the kitchenette, like chairs in order to sit down for meals. The microwave had splattered food stains from previous guests, was making strange noises and not heating up food properly. The office chair was dirty with all sorts of stains, in total disrepair & wasn’t even safe to be sitting on it. There were exposed electrical wires up on the ceiling. The sliding mirror door of the closet was not only all jammed tight that we couldn’t put anything inside; but also broken on the right lower side of it (a safety hazard) Our cat started itching so we had to buy her a flea collaras soon as we noted this. ; so when my wife sat on the bed, the whole thing collapsed & she sustained a jarring & jerking motion of her spine. ? Our cat could have been under the bed when it collapsed!We called the front desk immediately and reported what had happened. Two maintenance/check-in personnel came, and it took them quite a while to assemble the . We were not even offered a room change. The men just laughed at us, and sarcastically said, "Enjoy the bed" then left! My wife immediately complained of spine pain which continued all throughout the night even with pain medication. We all didn't sleep the entire night due to the intermittent loud noise which sounded like a generator starting every 15 minutes all night long. The next morning, I spoke to the manager, and she filed I was shown four rooms that we could move to, two of which were in the same poor state as ours; we eventually moved to a room on the second floor which at least had everything working and the floor and the room were void of any strong odors.

Date of stay: January 2008
Purpose of stay: Leisure (With Partner)